Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Helpful staff
Clean rooms
Expensive dining
Limited bus routes
7.4/10
Very good
Rooms
7.6
Location
7.4
Service
8.9
Dining
6.7
Guest reviews
7.4/10
based on 7 reviews
4/5
based on 1397 reviews
8.6
8.6/10 based on 1881 reviews
#24 of 146 hotels in Shimogyo based on Tripadvisor
James
United Kingdom,
May
2024
7.8/10
The hotel offers comfortable, clean rooms decorated in a Japanese fashion with modern amenities, but it is a bit out of the way from some attractions. The service provided by the staff is excellent and accommodating. While the dining options are limited, the hotel is overall a good value for money.
Rooms
9.0
The rooms were spacious, beautifully clean, and had all the necessary amenities you could want during your stay.
Service
9.0
The service we received from the staff was outstanding; they were always friendly, helpful, and went above and beyond to assist us during our stay.
Location
7.0
The hotel is in an area where you need to walk a distance for public transportation, but it is fairly close to some of Kyoto's cultural hotspots. Accessing tourist destinations may require a short taxi ride or walk to bus stops.
Dining
6.0
While the dining options were okay, it might be more convenient to explore nearby restaurants for breakfast due to some limitations in the offerings at the hotel.
Facilities
8.0
The hotel offers a range of facilities and services to enhance your stay, making it a convenient choice for travelers.
Ed
United States,
April
2024
7.8/10
I had a great stay at the hotel with clean and spacious rooms that even came with a handy cell phone for free calls and internet. The place was peaceful and well-appointed though the beds were a bit hard. The location, while not ideal for some, had beautiful surroundings and was easy to access major sights. Dining options were enjoyable, albeit a bit pricey, and the service was exceptional with a helpful and friendly staff.
Rooms
8.0
The rooms were very clean, spacious, and well-appointed with plenty of amenities in the bathroom.
Service
9.0
The service was top-notch, with extremely helpful and friendly staff ready to assist in any situation.
Location
7.0
The location, though not perfect for everyone, was beautifully laid out with Acer Trees and a lit waterfall, making the area charming and accessible to major tourist attractions and public transport.
Dining
7.0
The dining experience was enjoyable with a good variety of food, although slightly on the expensive side at £18 per person.
Facilities
8.0
The facilities were well-maintained and offered everything one would need for a comfortable stay.
Helena
United Kingdom,
February
2024
8.2/10
I really enjoyed my stay at the hotel. The rooms were spacious, beautifully clean, and had all I could want, but there was a lingering smell of smoke from a previous guest. The service was excellent, particularly the outside staff who organized taxis. The location was perfect for exploring Kyoto, with many attractions within walking distance. The dining options were varied, but some found them pricey. Overall, a great value for money with some minor room odor issues.
Rooms
8.0
The rooms were spacious, beautifully clean, and had all you could want, but there was a lingering smell of smoke somehow, perhaps from a previous guest.
Service
9.0
The service was excellent, especially the guys outside the hotel who organized taxis.
Location
9.0
The location was perfect for exploring Kyoto, with many attractions within walking distance.
Dining
7.0
The dining was not bad with plenty of choices, but some found it very pricey for light meals.
Facilities
8.0
The facilities were convenient and well-maintained.
Diana
United Kingdom,
August
2023
7.6/10
The hotel offers clean and spacious rooms with a good view, despite some lingering cigarette smell. The service is friendly and helpful, though there might be initial availability concerns. The location is fairly convenient for transportation but slightly dated. The dining options are satisfactory, with room for improvement. Overall, good value for money with adequate facilities.
Rooms
8.0
I stayed in a room with a good view, and it was very clean and spacious. The only downside was the slightly hard beds and a faint smell of cigarettes.
Service
9.0
The staff was friendly and well-prepared to accommodate a large number of guests. They even went out of their way to assist with recommending places and obtaining dinner reservations.
Location
7.0
The hotel is situated a short distance from public transportation, requiring a bit of walking or utilizing taxis. However, it's within reach of some local dining options.
Dining
7.0
The dining experience offered both Japanese and Western breakfasts, which were decent. There is room for improvement, but it sufficed for hotel dining.
Facilities
7.0
The hotel's amenities met basic needs, although there is room for enhancement.
Steve
United States,
June
2023
7.6/10
Upon arrival, I was surprised that our rooms were not ready even though we checked in at 4 pm, well after the 11 am checkout time. The rooms themselves were adequate for our needs, clean, tidy, and beautifully comfortable. However, they were a bit cramped with furniture and an air purifier, making it a bit challenging to move around freely.
Rooms
7.0
The rooms were presented well, clean, and tidy, meeting our requirements.
Service
9.0
The staff went above and beyond, helping us with forwarding our luggage and even quickly arranging a doctor when our child fell ill. Their friendliness was truly exceptional.
Location
8.0
The location was excellent, just a short walk from the station, close to a lovely temple, and within reasonable reach of the main shopping areas and the Kyoto Theatre.
Dining
7.0
The dining experience was good, offering a nice selection of American and Japanese-style breakfast. However, the prices felt a bit high, leading us to explore breakfast options across the road.
Facilities
7.0
Paul
United States,
June
2023
7.8/10
I had a mixed experience at this hotel. The rooms were clean and tidy, though a bit on the small side. The provided cell phone for calls and internet was a convenient touch. The dining options were pricey, leading me to seek breakfast elsewhere, but the variety was commendable. The staff went above and beyond to assist and guide, making up for the somewhat inconvenient location with limited transport options.
Rooms
8.0
The rooms were adequate for our needs, clean, and well presented, albeit a bit small but cozy.
Service
9.0
The staff was exceptionally friendly and helpful despite the language barrier. They even took the time to guide us to our room and explain all the amenities. Impressive service.
Location
7.0
The hotel is a bit far from major attractions, but within walking distance to some sites. The shuttle service to the train station was a plus, offering more commuting options.
Dining
7.0
The dining experience was pleasant with a variety of Japanese and Western choices, though on the expensive side. Opted for breakfast outside due to cost.
Facilities
8.0
The hotel offers useful amenities such as room service, laundry, and shuttle service, enhancing the overall stay.
Helpful staff
Expensive dining
Thomas
United Kingdom,
May
2023
6.4/10
The hotel had a lingering smell of smoke in the rooms and the room key didn't match the standard of the entrance, needing modernizing. However, the staff outside who organized taxis were very helpful and the service from the front office was impressive. The location was convenient, with a lovely temple nearby and shuttle service to the train station. The dining experience was good with plenty of choices, although slightly overpriced. Overall, a decent stay with some areas needing improvement.
Rooms
5.0
The rooms had a lingering smell of smoke and need modernizing.
Service
8.0
The staff, especially those outside organizing taxis, were very helpful.
Location
7.0
The hotel is in a convenient location near a lovely temple and within walking distance to the main areas and the Kyoto Theatre.
Dining
6.0
The dining experience was decent with plenty of choices, but slightly overpriced.
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